| Pre-Registration Phase |
Gold Service |
Notes |
| 1. |
Tele-consultation with prospective patient |
|
Yes |
 |
| 2. |
Receipt of medical record information |
|
Yes |
 |
| 3. Pricing determination |
Yes |
|
| 4a. If Insured: Verify Insurance benefits |
Yes |
|
| 4b. If self-pay: Inform prospective patient about estimated price of services |
Yes |
|
 |
| Registration Phase |
Gold Service |
Notes |
| 1. Confirmation of patient demographic data |
Yes |
|
| 2. Confirmation of payment arrangements |
Yes |
|
| 3. Coordinate travel and hotel arrangements |
Yes |
|
| 4. Arrival confirmation |
Yes |
|
| 5. Airport pick-up |
|
 |
| 6. Fast track registration |
Yes |
|
| 7. Private room upgrade ($100 per night) |
Availabilty Based |
|
| 8. Mini-suite upgrade ($200 per night) |
Availabilty Based |
|
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| Hospital Check-In Phase |
Gold Service |
Notes |
| 1. Day of procedure – Hotel pick up |
|
|
| 2. Meet and Greet patient, Escort to room or procedure area |
Yes |
|
| 3. Foundation Welcome Kit |
Yes |
|
| 4. Personal DVD player (upon request) |
Yes |
|
| 5. Complimentary valet parking for 2-guests |
Yes |
|
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| Hospitalization Phase |
Gold Service |
Notes |
| 1. Hospitality / Concierge Services |
Yes |
|
| 2. "In room catering" (June 2007) |
|
|
| 3. Complimentary valet parking for 2-guests per day |
Yes |
|
| 4. Patient advocacy |
Yes |
|
| 5. In room refrigerator (upon request) |
Yes |
|
| 6. Guest bed (upon request) |
Yes |
|
| 7. Translation (Spanish, French) |
Yes |
|
| 8. Cell phone |
|
|
9. Membership in the Amedex / BUPA International Hospitality Center
|
Yes |
|
| 10. Private duty nurse |
|
|
| 11. Complimentary daily newspapers |
|
|
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| Hospital Discharge Phase |
Gold Service |
Notes |
| 1. Bill confirmation and consolidation |
Yes |
|
| 2. Hotel / Airport transportation, including ambulance, air-ambulance |
Yes |
|
| 3. Wheelchair on loan (upon request) |
Yes |
|
| 4. |
Coordinate prescription filling and delivery services of medications and medical equipment to hotel or overseas |
|
Yes |
|
| 5. Transportation from hotel to follow-up appointments |
|
|
| 6. Patient satisfaction survey |
|
|
| 7. Patient follow up calls |
Yes |
|
| 8. Nurse call in line for 30-days post discharge |
Yes |
|
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